Stop Crown Claim Denials: Documentation Strategies That Get You Paid

Crown and buildup claims are among the most commonly denied procedures in dental billing—and in most cases, the fix comes down to documentation. In this episode of the Dental Billing Academy Podcast, host Jacquelyn Hurley sits down with Dr. Iris Han to break down exactly what insurance reviewers are looking for when they evaluate crown and buildup claims—and how your clinical team can document to get paid the first time. What you'll learn: Why crown and buildup claims get denied or downcoded The three key pieces of documentation insurers expect What pre-op X-rays must show—and why PA and bitewing both matter Why intraoral photos are critical (and when scanners are acceptable) What clinical notes must include to satisfy reviewers How missing details lead to delays, denials, and lost revenue Resources: Struggling with crown claims or dental insurance billing? Visit dentalbilling.com to learn how eAssist Dental Solutions can support your practice with clean claims and stronger reimbursement outcomes.