Marc Benioff on how Salesforce is seizing on AI opportunities

Will generative AI reshape the way companies serve their customers? Marc Benioff, the Chair, Chief Executive Officer and Co-Founder of Salesforce, discusses the massive opportunity that could be ahead in this conversation with Goldman Sachs chairman and CEO David Solomon, which was filmed at the Communacopia + Technology conference in San Francisco on September 11, 2024. This conversation was recorded on September 11, 2024. Chapters 0:00 Introduction 0:44 Utilizing AI 6:33 Agentforce 10:16 Impact on client base 11:27 Salesforce's future 14:37 Conclusion The opinions and views expressed in this program may not necessarily reflect the institutional views of Goldman Sachs or its affiliates. This program should not be copied, distributed, published, or reproduced, in whole or in part, or disclosed by any recipient to any other person without the express written consent of Goldman Sachs. Each name of a third-party organization mentioned in this program is the property of the company to which it relates, is used here strictly for informational and identification purposes only and is not used to imply any ownership or license rights between any such company and Goldman Sachs. The content of this program does not constitute a recommendation from any Goldman Sachs entity to the recipient and is provided for informational purposes only. Goldman Sachs is not providing any financial, economic, legal, investment, accounting, or tax advice through this program or to its recipient. Certain information contained in this program constitutes “forward-looking statements,” and there is no guarantee that these results will be achieved. Goldman Sachs has no obligation to provide updates or changes to the information in this program. Past performance does not guarantee future results, which may vary. Neither Goldman Sachs nor any of its affiliates makes any representation or warranty, express or implied, as to the accuracy or completeness of the statements or any information contained in this program and any liability therefore (including in respect of direct, indirect, or consequential loss or damage) is expressly disclaimed.