A ServiceNow Alternative for the Agentic Era | AI First ITSM Demo #ITSM #Rezolveai #agenticai

Looking for a ServiceNow alternative built for the agentic era? In this full webinar, Rezolve.ai demonstrates how an AI first ITSM platform can resolve employee requests, uncover service desk gaps, assist support agents, build governed automations, and provide a modern system of record. See live demonstrations of Sidekick, VoiceIQ, Explainable AI, knowledge gap analysis, conversational dashboards, DeskIQ, Agent Assist for ServiceNow, Agent Studio, governed AI agents, and AI powered major incident management. Whether your organization is considering replacing ServiceNow or adding agentic AI to the environment you already use, this session shows what a modern service desk can look like when intelligence is built into the platform from the beginning. You will see how Rezolve.ai helps IT teams: Resolve requests before they become tickets Identify knowledge and automation gaps Give service desk agents complete ticket context Build AI agents conversationally without code Control agent actions through approvals and governance Automate ticket analysis, routing, categorization, and updates Detect and manage major incidents Maintain a complete ITSM system of record Hosted by Rob O’Brien, with Manish Sharma and Josh O’Brien. Book a personalized Rezolve.ai demonstration: https://www.rezolve.ai/get-a-demo CHAPTERS 00:00 Introduction 02:28 Why enterprises are reconsidering traditional ITSM 05:18 The five moves of an AI first service desk 08:12 Move One: Resolve requests before they become tickets 10:28 Sidekick generative AI assistant demonstration 12:37 Explainable AI and the glass box approach 15:47 VoiceIQ AI phone support demonstration 19:04 Move Two: Learn from your service desk 20:47 Identifying knowledge gaps 21:27 Conversation analytics and employee support insights 22:29 Asking questions through conversational dashboards 24:06 DeskIQ service desk analysis report 28:15 Move Three: Assist service desk agents 33:20 Agent Assist inside ServiceNow 36:49 Move Four: Automate repetitive service desk work 37:21 Building AI agents with Agent Studio 40:44 AI governance, approvals, and tool controls 41:37 Agent marketplace and deployment options 46:33 Governed AI agents working inside the service desk 48:48 Move Five: The modern ITSM system of record 50:03 AI powered major incident management demonstration 53:15 AI first ITSM compared with bolted on AI 53:46 Migration, pricing, and transition options 56:31 Book a working session with Rezolve.ai 57:09 The five moves of the modern service desk #ServiceNowAlternative #AgenticAI #ITSM #AIServiceDesk #ITServiceManagement #ServiceDeskAutomation #EnterpriseAI #AITSM #RezolveAI