Dynamics 365 Contact Center — Generative AI

Learn how Dynamics 365 Contact Center uses generative AI and Copilot to transform customer service — from drafting contextual answers to summarizing conversations and automating repetitive tasks. What You Will Learn 🔹 How generative AI powers Dynamics 365 Contact Center 🔹 How AI summarizes cases and conversations instantly 🔹 How AI retrieves knowledge from internal & external sources 🔹 How generative AI reduces handle time and improves accuracy 🔹 How agents use AI to research cases faster