Telecurso 2000 - Qualidade - 05 Ferramentas para a qualidade

Telecurso 2000 Booklet - Quality: http://bmalbert.yolasite.com/resource... The modern concept of quality means that a company can only achieve it if it seeks a system in which everyone involved in the process, from the doorman to the president, including the supplier, is responsible for meeting the quality standards demanded by an increasingly demanding and globalized market. And what does this mean for the employee? At an operational level, this means that a large part of the responsibility for the successful implementation of any quality program in a company lies with production, with the people who get their hands dirty. And in this scheme, workers are invited to participate in groups that study and discuss topics and problems related to the work environment. To be able to perceive the problems, their causes, and propose solutions, we need to know how to act. It is necessary to have tools that help in this task, because, most of the time, people feel that something is wrong, they see that things are not working well, but they don't feel confident enough to propose solutions because they don't know what is wrong. So, one way to help people perceive and analyze operational problems is by showing them the various tools that exist and can be used in each case. That's what we'll do in this lesson: give you a quick overview of what can be done to obtain data that helps analyze any problem that arises in production. We don't expect you to go out and apply these tools. But, when they are used in the company, you will have an idea of ​​what we are talking about, right? Visit my website bmalbert.yolasite.com and learn about Industrial Production Management and the corporate world in general. The site has several video lessons, handouts, interesting videos, humor, and a wide variety of ways for you to learn and expand your knowledge, all for free. Check it out.