10 Customer Experience Trends for 2022, by Steven Van Belleghem

Which customer experience trends will shape 2022? What will CX look like in 2022? If you ask me, these 10 customer experience trends are going to be huge next year. From artificial serendipity to re-inventing customer loyalty, and from loving your frustrated customers to defining ethical boundaries, this is just a small taste of what we can expect in this video. TIMESTAMPS 00:17 - Artificial serendipity 02:11 - NFT's and the branded economy 07:57 - Re-inventing customer journey 12:27 - Partner in life 16:54 - Metaverse commerce 19:17 - Love your frustrated customers 20:19 - Zero tolerance for digital inconvenience 22:55 - New habits are here to stay 25:31 - Reducing the cognitive load 27:01 - Defining ethical boundaries --- Want to learn more about keynote speaker Steven Van Belleghem? Check out his website www.stevenvanbelleghem.com and make sure to follow him on Instagram (@stevenvanbelleghem) and LinkedIn. Steven Van Belleghem is an international keynote speaker. Over the past years Steven has given more than 1,000 presentations at events in over 40 countries. His core expertise is the future of customer centricity and customer experience. The combination between customer-centric thinking, the latest technologies and the human touch is the guiding principle in Steven’s stories. Steven is an entrepreneur. He is the co-founder of inspiration agency Nexxworks and social media agency Snackbytes. As an investor he is also involved in the fast-growing digital agency Intracto and AI scale-up Hello Customer. Finally, Steven is also on the board of directors of Plan International. In addition to his entrepreneurial activities Steven is a part-time marketing professor at the Vlerick Business School and a guest lecturer at London Business School. His opinion is often shared in media like Forbes, Warc, The Guardian,… Steven has authored four international bestsellers and has sold more than 130,000 books. His work has been translated into seven languages and he is the recipient of a variety of awards (most innovative marketing book, best marketing book, best international business book).