Steve Richards Role-plays and Explains Fact-finding - the Correct Way

Fact finding, qualifying, profiling - whatever you choose to call it, remains one of the areas that automotive sales consultants completely blow. Usually because they have been trained poorly and have a very poor track to run on. During his video I demonstrate how to set up the session, take notes, dig, and hold an intelligent conversation with a prospect. If a sales person doesn't discover how the prospect bought their last vehicle, chances are they will not sell them their next vehicle. NEVER, is a good fact finding session an interrogation.