Are You Ready For Your Non-Human (Agentic AI) Customers in Banking?

A Director's Cut Debrief session where ‪@rikcoeckelbergs‬ and ‪@AndrewVorster‬ debate the impact of #agenticai on #banking in the #future Most banks have been quick to adopt #ai for their own internal purposes - but are they considering the (near?) future possibility of their customers making use of agentic ai to fulfil their financial needs? The article published here https://thebankingscene.com/opinions/... was inspired by a white paper written by Dave Birch (Principal, 15Mb Ltd) and Kirsty Rutter (Group Strategic Investment Director CVC, Lloyds Banking Group), which outlines the strategic elements banks must address in order to survive in this new environment. During this debrief, Rik challenges some of Andrew's opinions that lead him to write the article (which is worthwhile giving a quick read after you've watched or listened to the show.