Process Analysis & Design Tools Explained in Operations Management

Continue your operations management learning with this in-depth overview of process analysis and design tools. In this video, Operations University instructor Brent Bolton explains how organizations evaluate and improve processes to better align with their competitive strategy and customer expectations. You’ll learn how tools such as flowcharts, time-function maps, value stream mapping, process charts, and service blueprinting are used to identify non-value-added activities, reduce lead time, and improve both manufacturing and service operations. Real-world examples show how these tools support Lean thinking and continuous improvement. 👉 Get Certified (Lean Six Sigma) Watch the full Lean Six Sigma playlist, then complete your certification at OperationsUniversity.org to earn your Lean Six Sigma certificate. 💰 Advance Your Credentials Certification & Pricing = Yellow Belt $99 • Green Belt $499 • Black Belt $899 — or all 3 for $1,199 (save when purchasing together). Employer packages: Bulk enrollments & reporting available. 💡 What You’ll Learn in This Video: • How process design supports competitive advantage • Flowcharts and time-function (process) maps • Value stream mapping for identifying waste • Process charts and value-added analysis • Service blueprinting and customer interaction • Techniques for improving service productivity 📢 Call to Action ✅ Subscribe for more Lean Six Sigma & operations content ✅ Visit OperationsUniversity.org to get certified ✅ Share this video with operations, Lean, or process improvement teams #LeanSixSigma #OperationsManagement #ProcessAnalysis #ProcessDesign #ValueStreamMapping #ContinuousImprovement