Therese ten Brinke - Flipping the Script on Aging: Culture and Deep Discovery

Buying shiny new gadgets will not fix the senior living experience if our baseline language implies decline. Therese ten Brinke of Eskaton joins us to discuss how organizational culture affects technology adoption, why deep operational discovery prevents software rollout failures, and the bold leadership required to transform our workforce. Tech Smarter airs on Wednesday at 1pm ET. 9am PT from The Smarter Service profile page.