Customer Service In Watches With Kelly Yoch

Kelly Yoch has been called “The High Priestess of Horology” and “the most important person in the watch world” by GQ. The most impressive part of this praise is it was not for watchmaking or watch writing, it was for watch customer service. Her ability to bring together collectors and help ignite a passion for watches is a special talent that has made her beloved by many who work in the world of watches. Mark sat down to talk with Kelly about what goes into exceptional customer service and how important having passion for watches helps. She also answers the Watch Questionnaire to help understand who she is as a watch collector herself.