Improving Customer Experience: How to Increase Revenue and Profitability

Are you spending most of your marketing budget chasing new customers while the ones you have are leaving? Do you suspect that better customer retention could be your biggest revenue lever, but you're not sure where to start? Discover a proven three-part framework to keep customers coming back and turn them into your most effective marketing channel. ⏰ Timestamps 00:00 Intro 03:50 How Customer Experience Affects Revenue 12:12 3 Assets Before Your Market With Customer Experience 17:42 Retention Accelerator Formula, Step 1: Results 26:20 Retention Accelerator Formula, Step 2: Recognition 37:29 Retention Accelerator Formula, Step 3: Relationships 👤 More From Shana Lynn Bresnahan – Website https://www.shanalynn.com/ 🔗 Resources From The Host – Show Notes https://www.socialmediaexaminer.com/i... – Social Media Marketing Industry Report Download https://www.socialmediaexaminer.com/s... – Connect With Michael Stelzner on Facebook   / stelzner   – Connect With Michael Stelzner on X https://x.com/mike_stelzner #SocialMediaExaminer #SocialMediaMarketingPodcast #CustomerRetention