The Silver Tongue vs The Iron Fist - Deviant Ollam

Physical security operations are meant to keep your people and your facility safe. And while you've heard Deviant discuss the myriad ways he and his team get through mechanical and electronic access control systems... often it's the human element that is weakest. And it also is the most overlooked. But this is not a social engineering talk. Nor is this a talk about how to make your employees and executives more aware about phishing and tailgating. No... this is a much more hard-hitting talk about physical security on the front lines. Whether guards, goons, or general volunteers... your staff who interact with the public are the first line of defense against those who would cause trouble and disrupt your affairs. But do your people have the skills to contain disturbances calmly and professionally? Or are some on your team inadvertently making incidents worse because they lack training in certain key disciplines? Deviant will share all that he's learned through decades of work as a guard, a counselor, and a professional ruffian bent on getting past defenses. Often, it's not bluster and displays of authority that are the best medicine when folk step out of line... rather, it tends to be individuals with the best people skills and training in crisis management who come to the rescue time and time again.