The Samsung Ready Mindset: Culture, Care & Next-Gen Tech

In this episode of Trending Today, we sit down with Nick Webert from Samsung to unpack what it truly means to be Samsung Ready. From the powerful three Ps—preparedness, people, and parts—to the unseen ecosystem that supports every technician visit, Nick reveals how Samsung is transforming the customer experience through empathy, innovation, and seamless service. We explore how SmartThings is becoming the “brain” of the modern home, why soft-skills training matters as much as technical expertise, and how Samsung is building loyalty by making service effortless for every customer—no matter where they live. Nick also opens up about the future of the industry, the workforce shortage, and Samsung’s mission to inspire the next generation of technicians through new technology, education partnerships, and community-driven programs. If you’re interested in tech, smart homes, customer experience, or the future of trades—this episode is your inside look at Samsung’s culture, commitment, and vision.