The future of employee listening: Moving from measuring engagement to creating it

Organisations have spent decades measuring employee engagement — but measurement alone has never been enough. In this panel discussion, we are joined by three experts to explore what it really means to listen to your people in today's complex, fast-moving workplaces: why the old model is broken, what leaders are not hearing, and how the combination of human connection and AI is making it possible to move from data collection to meaningful action at scale. The conversation covers the hidden costs of leadership blind spots, why walking the floor still matters — and how to do it across thousands of locations — the difference between survey fatigue and response fatigue, and why the organisations that will thrive are those that treat listening not as a programme, but as a habit embedded in the everyday flow of work. This is the future of employee listening! Get in touch to let us know what you think… Your speakers David Fairhurst CEO and Founder, OrgShakers David is an HR strategy advisor who spent over two decades leading people functions inside some of the world's largest organisations, including McDonald's and Tesco, where he saw first-hand the difference that proximity to the front line makes to organisational performance. Toluwa Hughes Founder, Zoah Consultancy Toluwa is an expert in behavioural science for leaders and managers, and helps organisations understand how human behaviour shapes their response to change, growth, and the rapid evolution of AI in the workplace. Steven Frost CEO and Founder, WorkBuzz Steven is the founder of WorkBuzz, with a decade of experience in employee listening, and is the driving force behind Dialogue — WorkBuzz's new AI-powered tool designed to help leaders crowdsource frontline feedback and close the loop within hours, not months. Camilla Clarke Growth & Customer Marketing Lead, WorkBuzz Camilla has worked in employee engagement for over six years and is a marketing leader at WorkBuzz, the employee listening platform helping organisations turn frontline insight into meaningful action.