Quebrando a Banca INSTITUTO AOCP 01 - Administração - Petronio Castro

In this series of videos, Professor Petronio Castro discusses questions from the AOCP Institute on topics relevant to public service exams. Online Courses: http://www.petroniocastro.com.br PDF Link: https://tinyurl.com/yjh3xtsh Become a member of this channel and enjoy benefits:    / @profpetroniocastro   AOCP Institute Administration Questions AOCP Institute Archives Questions AOCP Institute Human Resources Questions AOCP Institute Materials Management Questions AOCP Institute Public Administration Questions UNIRIO Exam IFPB Exam ITERPA Exam SES-SC Exam SPECIFIC KNOWLEDGE: 1. ADMINISTRATIVE COMMUNICATION: 1.1. Document management: principles, document lifecycle, classification, evaluation, physical and digital archiving; File organization and planning. 1.2. Organizational and interpersonal communication: communication flows and types, active listening, empathy, and in-person, telephone, and digital customer service techniques; 1.3. Organizational Climate. 2. FUNDAMENTALS OF ADMINISTRATION AND ORGANIZATIONAL BEHAVIOR CONTENTS: 2.1. Introduction to Management: concepts of administration, organization, and business. Roles and competencies of the administrator. Organizational objectives; 2.2. Administrative process: planning, organization, direction, and control functions. Types of planning: strategic, tactical, and operational; 2.3. Management theories: main schools and approaches: classical, scientific, humanistic, behavioral, structuralist, contingency, and systemic; 2.4. Process mapping, administrative tools, and techniques: organizational chart, flowchart, schedule, SWOT analysis, responsibility matrix, benchmarking, and environmental analysis; 2.5. Stakeholder management: the concept and importance of strategic audiences internal and external to the organization. 3. PUBLIC ADMINISTRATION AND INSTITUTIONAL MANAGEMENT: 3.1. Public Administration: concepts and principles of public administration. Public management models: patrimonialist, bureaucratic, and managerial; 3.2. Administrative organization of the State: direct and indirect administration. Agencies, entities, autonomous agencies, public foundations, public companies, and mixed-capital companies; 3.3. Results-based management in the public sector: concept, indicators, goals, institutional performance evaluation, and accountability; 3.4. Transparency, control, and oversight: constitutional principles of public administration (legality, impartiality, morality, publicity, and efficiency). 3.5. Public finances: the importance of internal and external control; the role of the TCU and the Comptroller's Office; and the responsibility of public servants in the management of public resources. 4. MANAGEMENT OF MATERIAL RESOURCES, ASSETS, AND LOGISTICS: 4.1. Purchasing and inventory management; 4.2. Equipment and assets - control and maintenance. Components and logistics management; 4.3. Logistics: storage, transportation, and distribution of materials; 4.4. Inventory and maintenance of asset records. Asset inventory; 4.5. Materials management: classification of materials, warehousing, inventory control, requisitioning, input and output of materials; 4.6. Public assets: registration, inventory, control, conservation, movement, retirement, and disposal of public assets. 5. PERSONNEL MANAGEMENT: 5.1. Leadership. Organizational culture, climate, and their relationships; 5.2. Human Resources Management in the public sector: basic principles, functions of the personnel department, rights and duties of employees, ethics in public service, attendance, punctuality, and conduct. 6. BUDGET ADMINISTRATION, PURCHASES, AND PUBLIC FINANCE: 6.1. Concepts of public budgeting: the concept of budgeting; stages of the budget cycle (preparation, approval, execution, and control); budget planning instruments: PPA, LDO, and LOA; 6.2. Budget and financial execution: basic concepts of commitment, settlement, and payment; outstanding payments; funding; 6.3. Administrative contracts: concepts of contract execution, oversight, and control; drafts, addendums, and termination; 6.4. Public finance: the importance of internal and external control; the responsibility of public servants in the management of public resources; 7. APPLIED PUBLIC LEGISLATION: 7.1. Fundamental principles of public administration; social rights and education as a duty of the State. 7.2. Law No. 8,112/1990 - Single Legal Regime for Federal Public Servants. 7.3. Public procurement: Law on Public Bids and Administrative Contracts - Law 14,133/2021. 7.4. Regulates the administrative process within the Federal Public Administration - Law 9,784/1999. 7.5. Provides for the sanctions applicable for the practice of acts of administrative impropriety, as referred to in § 4 of art. 37 of the Federal Constitution; and contains other measures - Law 8,429/1992.