Case Manager Boot Camp: 5 Things They Never Taught You

What do people with disabilities wish every case manager knew? Welcome to Case Manager Boot Camp—a conversation from the perspective of someone who relies on Medicaid waiver services every single day. Case managers play an essential role, and I know many genuinely care about the people they support. This video isn't about criticizing individuals—it's about sharing lived experience and starting a conversation that can strengthen the partnership between case managers and the people they serve. In this video, we talk about: ✅ Why we have lives outside of disability services. ✅ Why our support plans are more than "just paperwork." ✅ Why timely communication and updates matter. ✅ Why respect, dignity, and privacy should always come first. ✅ How self-advocacy isn't being difficult—it's often necessary. My hope is that these lessons help create a disability service system where people feel heard, respected, and empowered.