Bahia Principe Fantasia Tenerife | December Day 2

 * A lot of people say hotels treat returning guests better. I have had people say it must be a good hotel to keep going back. I used to read bad reviews on the hotel and think, the people must be mixed up with another hotel. After 4 visits to Bahia Principe Fantasia - I can say this was my worst visit. I requested facing the castle, which I understand if they don’t have that available. The following day we were told it was available, but we had to give up the room we had. At that point we had no idea what room it was. We got moved to block 3, that was obstructed by the tree. Then the day after that we got moved to a castle view room in block 3 - bit the sliding doors that divide the room were broken ! It annoyed me that we had to pay extra for the master room, to have the sliding doors. However we wasted time twice getting moved rooms. When I first visited Bahia Principe Fantasia, I had a rubbish view facing onto the kids area. Then the second time I went the view was facing the castle. I loved it ! It was like Tenerife version of Times Square seeing the castle lights, at night. I went back in September and got another amazing view of the castle ( the next door room ). We moved from blue to silver in the loyalty programe, but ironically we seem to be moving backwards, back to rooms with rubbish views. At first I thought the hotel prioritise returning guests, as you can request a room and I started of with a not so good room and it got better, when I returned. Now am back to where I started off. I requested block 2 castle view. When I arrived I was put in block 2, a room facing the road and golf course. The hotel was soo empty, so I couldn’t understand. I went to reception to ask and they said the hotel is full. ( if you watch other videos you can see how empty the hotel is compared to other times. We were then told we had castle view room, that we could move to. It was a worse room, than the room facing out. The room we got moved to faced onto the kids area. You couldn’t see the castle, for the tree. It was like going back to the beginning when I first visited, facing the kids area. It’s put me off, as the whole point I loved Bahia Principe Fantasia was sitting seeing the castle at night. Personally I think the loyalty programe should include better rooms ( requested rooms ) for returning guests. I have experienced the bad room when I first visited and it got better - now we are going downhill Am starting to think it’s not worth going back and it’s just luck getting a good view Room Tour of 3316