Communication Non Violente : apprendre à recevoir les critiques sans se braquer

In this episode of Code, Café et Agilité, we welcome Guillaume Lanctôt-Bédard, trainer and Nonviolent Communication (NVC) specialist at Spiralis. 👉 Very quickly in the conversation, we understand that NVC is not just a communication method… but a true transformation in mindset. Guillaume takes us through his personal experience: that of someone for whom a simple piece of feedback could call everything into question. A critique wasn’t just information… but a threat to his value, legitimacy, and professional identity. Then, something changes. 💬 Through his journey with NVC, he discovers a different way of seeing human interactions: critiques are no longer about “who I am”, but about “what matters to the other person”. And that’s where everything shifts. Together, we explore: How NVC helps break defensive reflexes How it turns feedback into opportunities for understanding And why it deeply transforms the way we collaborate as a team But above all, we talk about what changes inside us when we stop seeking our value in the eyes of others, and start listening differently—to others, but also to ourselves. An authentic, human, sometimes unsettling conversation, but deeply insightful about what it truly means to “communicate better” at work and in life. 📚 Chapters: 00:00:00 Why feedback hurts us 00:01:13 Discovering Nonviolent Communication 00:06:14 Transforming relationships through NVC 00:09:33 NVC at work and in organizations 00:14:53 The 4 steps of Nonviolent Communication 00:20:20 Listening without feeling attacked 00:23:34 I was unable to accept criticism 00:28:45 How feedback helped me grow 00:29:11 Feedback & intention 00:30:01 Intention and leadership (NVC) 00:33:45 Motivation: extrinsic vs intrinsic 00:36:14 The foundations of NVC (OSBD + listening) 00:47:50 Beware of automatic judgments and the difficulty of practicing NVC 00:53:29 Understanding NVC… but why is it so hard to apply? 00:56:13 Between empathy and authenticity: the inner tension 01:02:53 NVC at work and in family: when everything overlaps 01:05:42 Conclusion: Restoring hope — NVC as a societal shift ——— More videos 👇 Growing up through family hardship and ambition, an extraordinary journey    • Grandir entre épreuves familiales et ambit...   Management 3.0: finally a clear explanation (with concrete examples)    • Le management a changé. Beaucoup ne l’ont ...   Empathy & Resilience: the real engine of agile teams    • Pourquoi les équipes agiles échouent (et c...   Playlist « un café avec … »    • Un café avec …   ——— 👾 Video editing: Khamphon INTHAVONG 📧 Contact us via LinkedIn: Khamphon INTHAVONG:   / khamphon-inthavong   Lucille KAUFLING:   / lucille-kaufling   Guillaume LANCTÔT BÉDARD:   / guillaume-lanctôt-bédard-74223596   LinkedIn page:   / code-caf%c3%a9-agilit%c3%a9   ⚙️ Useful links: ACENSI Canada: https://www.acensi.ca/page/accueil/fr_ca 🎙️ Our Spotify channel: https://open.spotify.com/show/1KXChe2...