The Key to Customer Experience Success | 5 Minute Sales Training

Customer experience is not just a program; it’s a way of life that defines your brand. But here’s the catch: your customers—not you—get to describe their experience. In this episode, we dive deep into the heart of what makes or breaks a CX strategy. Learn why respect is the cornerstone of excellent customer service and how even simple actions, like answering a phone call, can drastically improve your CX performance. We also welcome industry experts Molly Carmichael from Zonda and Bob Mirman from Eliant, who share their insights into common CX mistakes and the power of communication. Are you ready to level up your customer experience game? FOLLOW JEFF SHORE ONLINE: 🌎 Website 👉 https://bit.ly/39NIhqU 🟥 Youtube 👉    / jeffshoresa.  . 🎧 Podcast 👉 https://bit.ly/2LlRb5q 📘 Facebook 👉   / jeffshorecom.  . 🐦 Twitter 👉   / jeffshore   🫱‍🫲 LinkedIn 👉   / jeffshore   ► Email Your Sales Questions to Jeff Here: [email protected] ---- QUICK LINKS: Shop.Jeffshore.com https://bit.ly/2MXTpIo Want free video training each week? https://bit.ly/39NIhqU Want to close more sales? Closing 2.0 https://bit.ly/2Lhxw6v Want to get into your buyer's mind? https://bit.ly/2LlRb5q Want to become a “Market Proof” residential real estate sales company? https://bit.ly/2YWXOOV Want to improve your residential real estate conversions? https://bit.ly/3jiYMhr Thank you so much for taking the time to watch this video. Believe it or not, I read about 99% of the questions and comments that my followers post. :) If you enjoyed the video or have questions, please let me know in the comments section below! - - - Jeff Shore is a highly sought-after sales expert, speaker, and author. For over three decades his innovative and real-world selling strategies have helped train sales leaders all around the world. Jeff’s unique approach to sales is informed by understanding the psychology of why people buy. Once you understand why people buy you can reverse engineer your sales style to meet the needs of the customer. Unlike some sales trainers, Jeff teachers his sales professionals to abandon scripted sales presentations, obnoxious closing lines and other antiquated “used car salesman” techniques in order to make meaningful, emotion-centered connections. Unsurprisingly, these sales strategies really work: last year, Jeff’s residential real estates sales training clients sold over $25 billion in residential real estate. If you are a sales manager or executive looking for ways to increase profits, better train your sales team or simply just “level up” in your current market, Jeff’s leadership training methods are going to get you there. LEARN MORE. EARN MORE. ENJOY YOUR LIFE MORE! - - - - - 00:00 You do not get to define the customer experience 00:53 The St. Jude customer experience 01:54 The Sacramento River Cats customer experience 03:42 Molly Carmichael and Bob Mirman 03:51 Pick up the phone 04:42 Countless surveys, builders are selective to creating the experience 06:16 The buyer's persepective 08:19 Find out the customer's preference #customerexperience #salestraining #summit2025