How artificial intelligence is revamping customer call centers

Everyone gets angry over customer service call centers – both the customers frustrated at having their complaints heard and resolved, and the employees who are on the receiving end of callers' ire. That's when an AI bot can step in to cut waiting time and help defuse the situation. Correspondent David Pogue talks with the founders of Gridspace, whose artificial intelligence customer service agent, named Grace, fills in for human agents at more than 100 airlines, banks, hospital chains and phone companies. #artificialintelligence #ai #customerservice "CBS News Sunday Morning" features stories on the arts, music, nature, entertainment, sports, history, science and Americana, and highlights unique human accomplishments and achievements. Check local listings for CBS News Sunday Morning broadcast times. Subscribe to the "CBS News Sunday Morning" YouTube channel:    / cbssundaymorning   Get more of "CBS News Sunday Morning": https://cbsn.ws/1PlMmAz Follow "CBS News Sunday Morning" on Instagram:   / cbssundaymorning   Like "CBS News Sunday Morning" on Facebook:   / cbssundaymorning   Follow "CBS News Sunday Morning" on Twitter:   / cbssunday   Subscribe to our newsletter: https://cbsnews.com/newsletters/ Download the CBS News app: https://www.cbsnews.com/mobile/ Try Paramount+ free: https://paramountplus.com/?ftag=PPM-0... For video licensing inquiries, contact: [email protected]