Brains, Behavior & Better Teams

Even the best systems fall apart when the people behind them are overwhelmed, misaligned, or unclear on expectations. In this episode, Brains, Behavior & Better Teams, host Jacquelyn Hurley sits down with Jonathan Bonanno, organizational psychologist and CEO of ZIA, to explore the hidden people dynamics that impact dental practice performance. From communication breakdowns and unclear roles to burnout and turnover, Jonathan explains how psychology-driven leadership and emotionally intelligent systems can transform team culture, boost confidence, and improve long-term performance. If you’re a dentist, office manager, or practice leader looking to strengthen your team and improve operational stability, this episode is for you. In this episode, you’ll learn: • How to uncover what’s really holding your team back • Why psychology is essential for stronger leadership and better team performance • What makes change stick long after the training ends • How emotionally intelligent systems improve retention and culture Your people are your greatest investment. When your team thrives, your practice grows. To strengthen your team systems, visit talentbyzia.com. To strengthen your financial systems, partner with eAssist Dental Solutions, the nation’s leading dental billing company and proud sponsor of this episode. Learn more at dentalbilling.com. Subscribe for more conversations on dental leadership, billing, coding, and practice growth.