A Day in the Life of a 999 Control Officer | London Fire Brigade

They don’t wear fire gear - but every emergency starts with them. This is a behind-the-scenes look at the London Fire Brigade’s 999 Control Officers - the calm voice on the other end of the line when you dial for help. Join Control Officer Aidan as we follow him through a shift inside our Control Centre in Merton. This video shows the pace, pressure and professionalism it takes to manage emergencies across London. 🚨 Realistic 999 call reenactments Roof fires, chemical incidents, floods, e-bike fires, alarms and more. Watch as calls are answered, prioritised and responded to in real time. What it takes to work in Control: Staying calm under pressure Multitasking across multiple live incidents Clear communication and teamwork Using cutting-edge tools like our Dynamic Cover Tool, a live interactive heat map showing incident load and fire cover across London Public safety advice from Control: How to safely charge e-bikes and scooters: 🔗 london-fire.gov.uk/safety/lithium-batteries/charging-electric-bike-and-electric-scooter-lithium-batteries Tips for preventing wildfires in hot weather: 🔗 london-fire.gov.uk/safety/grass-and-wildfires Human moments: Breaks, team spirit, and even the gym - used to manage stress and stay sharp Think you could do this job? Explore roles in Control: https://www.london-fire.gov.uk/careers 00:00 Intro & start of Day 01:40 The role of a Control Officer 02:22 Emergency calls & ChargeSafe advice 04:47 Breaktime 05:37 Emergency calls & Dynamic cover tool 06:49 Gym session 07:23 Wildfire safety advice 08:18 House fire call 09:13 End of day #LondonFireBrigade #999Control #ControlRoom #EmergencyServices #BehindTheScenes #FireBrigadeJobs #LFB