How to Get What You Want in Any Conversation | Conflict & Negotiation Training

Most people walk into hard conversations already activated, already in their default, already losing before they open their mouth. This training is about changing that. In this session, I walk you through a practical framework for showing up in any conversation, whether it's a cross-functional ask you can't honor, a director who committed your team without asking, or a colleague who keeps pushing past your limits, and actually getting the outcome you want. What we cover: The four conflict defaults (fight, flight, freeze, fawn) and how to recognize yours in real time Positions vs. interests, and why the real negotiation never happens at the surface level Three techniques from Chris Voss: mirroring, labeling, and calibrated questions BATNA and WATNA: how knowing your alternatives changes your entire negotiating posture A three-step framework for saying no without damaging the relationship The Exhale-Explore-Engage® method for regulating yourself before you respond These aren't abstract concepts. We practice them with real workplace scenarios so you can walk out of here with tools you can actually use this week. I'm Masha Rusanov — mediator, conflict coach, and facilitator with 20+ years in tech (Google, Intuit), a master's in negotiation and conflict resolution, and ICF and Martha Beck certifications. I help high-performing teams and individuals turn reactivity into collaboration. 🌐 masharusanov.com 📱 Instagram: @masharusanov