Ep7 The 5 key things that made Stepz Fitness Franchise what it is today, with Sam Waller, CEO.

See more detail on the gym and fitness franchise industry and the Stepz Fitness franchise business opportunity; https://www.franchisebuyer.com.au/art... Episode#7 The Franchise Everything Podcast In this episode with Sam, we asked him to focus on a discussion on 5 key inflection points in the business that have been key in making the brand what we see today. 0:00 Intro 1:20 In 2017 and the moment when Sam took over the business and went from being a franchise owner, to franchisor of the brand at the age of 22. 4:15 The significant change in brand look, style and feel. Sam made the commitment and paid for the full marketing research and study sessions with brand marketing strategists with members to develop a future-proof brand strategy. 8:40 Franchise owner support changes to increase the level of operational support to each in the network. In particular, Sam implemented benchmarking for comparison amongst franchise owners, and he wanted to make the operational manuals more usable into a 'how to' guide, as opposed to just multiple manuals that never get read. 13:20 The transition to a hybrid gym business model given Sam viewed they had missed the opportunity to have scale in location numbers in the network when the 24/7 gym growth surge was happening. 16:25 Building a head office team to support and grow the business, where previously in the early days, Sam was doing much of it himself. Podcast Produced by: www.magneticbusinessmedia.com.au Franchise Stories and Knowledge Base (our other website): https://:www.franchisebuyer.com.au Listen or Watch on; Spotify: https://tinyurl.com/2bj9wcnp Apple Podcasts: https://tinyurl.com/255zcj58 Amazon Music: https://tinyurl.com/f79r9ve7