ร้าน Cloud Kitchen สร้าง Customer Experience อย่างไรให้มัดใจลูกค้าได้อยู่หมัด | Success Recipe EP9

Success Recipe Season 2 is back! Our first guest for Success Recipe Season 2 is none other than Khun Sauce, owner of Passion Food, a clean food delivery business with extensive experience in designing customer experience for businesses without a physical storefront ✨ In this episode, we'll discuss: How important is customer experience to Cloud Kitchens? What needs to be done at each touchpoint to make customers want to repeat purchases? How to handle complaints professionally (making customers feel the brand truly cares) Listen now! Timestamp: 00:00 Intro 00:25 What does Passion Food sell? 00:38 What should a Cloud Kitchen sell? 02:36 How to impress customers in a Cloud Kitchen? 03:59 How to create a customer experience in a Cloud Kitchen? 12:20 How to handle customer problems? 17:40 How to get customers to order directly from the store? 19:18 Things Cloud Kitchens often overlook. ------------------------------------------------------------------------------------------ Hato Hub Contact Information Facebook: www.facebook.com/hatohub Youtube: @HatoHub LINE OA: @hatohub Tel: 02 114 3234 Email: [email protected]