AI Agents in Healthcare: Communication & Workflow Automation

The webinar explores how UAE & KSA healthcare providers can use AI agents to improve patient communication and automate clinical workflows while meeting safety, quality, and cybersecurity requirements. Speakers: Hadeel Abu Baker (Senior Healthcare IT Consultant & Business Analyst) and Vadim Belski (Head of AI & Principal Architect) from ScienceSoft. Originally held on October 22, 2025. 0:00 Introduction 4:15 AI agents for patient communication 5:05 Demo: appointment scheduling with an AI voice agent 8:08 A smart call-center assistant 10:15 Cost structure and deployment options 14:45 AI agents for triage 16:30 Demo: Emergency recognition during triage with an AI agent 18:00 Architecture, prompt engineering, data retrieval 22:15 AI agents for clinical workflows 23:51 AI scribe 31:18 Core architecture for AI agents 36:50 Integration, localization, regulations 40:16 Safety and compliance 43:05 KPIs and performance evaluation 44:39 AI projects for hospitals step-by-step 45:55 Q&A What you’ll learn: AI-driven patient communication: appointment scheduling, pre-treatment instructions, post-visit follow-ups. Clinical workflow automation: AI scribing during visits, chart prep and summarization. How to integrate AI agents into existing provider IT ecosystems in the Gulf. Support for multilingual (EN/AR) use cases.