Güliz Öztürk, Pegasus Airlines, ''Why Customer Experience?''

Enhancing Total Airport Experience at Sabiha Gokcen International Airport Istanbul Hub Seminar aims to discuss the strategies of airlines operating in the vibrant city of Istanbul when the new airport is open. The seminar combines a group of speakers from the academia and the industry. This seminar was organized and hosted at Ozyegin University in Istanbul on 3rd of May, 2018. This year's them was The Air Passenger Experience at Istanbul Hub More info: http://istanbulhub.org Agenda 4th Istanbul Hub Seminar 3rd May 2018 Part I - Dr. Esra Gencturk.Ozyegin University (Keynote Speech) Part II - Nuria Fermoso. IATA (Passenger Experience Today and Tomorrow: a Glance from IATA) Part III - Dato Azmi Murad. ISG (Enhancing Total Airport Experience at Sabiha Gokcen International Airport) Part IV - Güliz Öztürk. Pegasus Airlines (Why Customer Experience?) Part V - Atilla Korkmazoðlu. Celebi (Ground Handling in next 10 Years and Passenger Experience) Part VI - Dr. Konstantinos Kalligiannis (Air Passengers’ Travel Experience during Extreme Traffic Peak Operations) Part VII - Round Table & Discussions with all speakers moderated by Nevzat ARSAN