The Leaders Who Thrive Are the Ones Who Truly Listen with Erika Betancourt-Rivera

In this episode, Jessy sits down with Erika Betancourt-Rivera, Chief Human Resources Officer, to explore what it truly means to lead in today’s evolving workplace. Erika shares how her philosophy of “take the good and leave the bad” shaped her leadership style, grounded in trust, teaching, and continuous self-work. She reflects on the challenges of leading across generations, adapting to new expectations, and learning to let go of control while maintaining clear boundaries. At the core of the conversation is a powerful truth: great leadership is built on genuine listening, empathy, and creating environments where people feel seen, supported, and empowered to grow. ... If you’d like support navigating your current leadership challenge, you can book a True Leadership Conversation with Ty here: https://calendly.com/onemountain/connectio... You can also learn more about the True Leadership Approach at: https://www.onemountainleadership.com/test...