SOCIAL MEDIA AND CRISIS MANAGEMENT - Timothy Coombs
Professor Timothy Coombs talks about the relations between social media and crisis communication. He shows some of the aspects that a communicator in a company should be aware of when communicating online, both before and during a crisis situation. Furthermore he explains the dos and donts for companies online.
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SITUATIONAL CRISIS COMMUNICATION THEORY - Timothy Coombs
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Situational Crisis Communication Theory
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