Чому перший досвід важливий? Про роботу оператором КЦ і як це вплинуло на подальшу кар’єру

The guest of the 14th issue is Kateryna Bandurovskaya, HR expert, ex-HRD COMFY, founder of the HR community, lecturer at LABA and KMBS. It is not very obvious what contact centers are for here? But Katya's first place of work was a contact center, and my first manager was me, and we spent an hour very inspiringly recalling our common experience, talking about why starting with a contact center is a great idea, and how the skills acquired in this area will be useful in your future career. I hope that this issue will be our contribution to popularizing the industry, and you should definitely let your students listen to it. 0:20 - my reasons to be happy 1:25 - about our acquaintance with Kateryna, and why suddenly I have a person from HR visiting me 4:57 - what is Katya doing now 7:28 - what do motherhood and contact centers have in common 9:00 - why is it cool to start a career in a contact center? 12:16 - a story about a return, which became a very cool case 14:53 - what did Kateryna get from working in a contact center? And me too )) 23:00 - how to move on from the position of an operator, and why people from a contact center are a valuable resource in the company 27:07 - what skills of a contact center operator were most needed in HR, and how does the first job help to reveal one's potential 31:50 - what experience in a contact center was negative, and what did it affect? 34:43 - about my experience of internal interviews (not always successful), and why it is important to try 38:28 - who is a job in a call center for? And again about career growth opportunities for people with a call center 41:39 - about the interaction of HR and call center 45:20 - about our professional deformation (I wonder if you recognize yourself?) and the call center bubble 51:00 - advice for an operator, supervisor and call center manager 58:29 - a gift from Kateryna to podcast listeners Write questions to Katya in the comments on the platforms or under the announcement of the release on Instagram. Podcast host and idea creator - Iryna Dergachova   / iryna.dergachova   Podcast guest - Katerina Bandurovskaya   / katerina.bandurovs.ka     / bandurovskayaya   Podcast page on Instagram - instagram.com/headsetters.podcast Recording and editing -   / snd_podcast