The Art of Active Listening | The Harvard Business Review Guide

You might think you’re a good listener, but common behaviors like nodding and saying “mm-hmm” can actually leave the speaker feeling unheard or dismissed. The truth is that mastering the art of listening involves a whole host of other skills as well. You need to do more. 00:00 You might think you’re a good listener, but … 00:52 … here’s how to be a “trampoline” listener. 01:25 Question 1: How do I usually listen? 01:50 Question 2: Why do I need to listen right now? 02:35 Question 3: Who is the focus of attention in the conversation? 02:54 Question 4: What am I missing? 04:30 Question 5: Am I getting in my own way? 05:08 Question 6: Am I in an information bubble? 06:04 OK, let’s review. The advice in this Harvard Business Review Guide comes from these articles: https://hbr.org/2022/05/whats-your-li... https://hbr.org/2016/07/what-great-li... https://hbr.org/2021/03/are-you-reall... https://hbr.org/2014/04/what-gets-in-... Produced by Amy Gallo, Jessica Gidal, and Scott LaPierre Edited by Jessica Gidal Video by Andy Robinson Design by Riko Cribbs, Alex Belser, and Karen Player Follow us: https://hbr.org/   / harvard-business-review     / hbr     / harvardbiz     / harvard_business_review   Sign up for Newsletters: https://hbr.org/email-newsletters #HarvardBusinessReview #Listening #ActiveListening #Communication #Conversations #Harvard #HarvardBusinessSchool Copyright © 2022 Harvard Business School Publishing. All rights reserved.