Havells India | Service Request ID: 10052651283216 | Bad Service and Policy | Very Disappointing |

So, Grandma and I bought 2 Havells Lloyd air conditioners. One of them was bought back in Diwali 2025 and the other was bought on Sankranti 2026. During the month of May, both the ACs starting leaking water inside the house (from the inlet). We called and requested service under warranty. We waited for more than 2 days to receive a service from the company. I lost my patience and cool by which, I immediately took this matter on X/Twitter. Then I received a service ASAP. The technician requested for a ladder. I said we have some old painter stand/stool. He used that. While he used that, he also placed his feet on my computer table as well as on my Bed Header. I did not like that at all. But, I kept quiet because I needed some cold air in my room more than anything at that moment. It turns out that the AC in my room had something broken at the back of the Inlet by which AC was leaking up water in my room. Then, I was advised to wait for 2 days to get a part replaced. Then they went towards my Grandma's room and checked with that AC. So, he got the back part for my AC replaced with a new one and then once again, he placed his feet on my computer and then to adjust his angle, he placed his feet on the header of my bed. I kindly requested him to take his feet off. He did. He seemed to struggle with the old painter stand that he used previously. He then placed one foot on my header of the bed. I did not like that at all. But, I had to keep quiet. I asked him "If this paint stand was not there, how would you fix the ACs?". He replied "If the customer does not provide a ladder then we will leave the service as it as or cancel the service because it is not our headache of the customer does not have an AC". and this is where I had to bring this matter to the public. Before reaching out to the social media, I did check with AI if a technician can do that. Then it turns out that Havells has a lame policy stating that "customers must arrange for a ladder". This policy was simply bogus and then I took this matter on X/Twitter as well on email because I did not like the answer that came out from that technician's mouth nor happy with the policy that they are maintaining.