Conflict Resolution Fails When You Skip This Step

Conflict is unavoidable in business, leadership, teams and everyday life, but most people are having the wrong conversation. In this episode of The Account Rant, John Saade sits down with Scott Taylor CPP to unpack how business owners, managers and leaders can handle conflict better by understanding body language, behaviour, communication styles and the difference between practical, emotional and social conversations. Scott explains why people often jump straight into fixing the problem before understanding what type of conversation they are actually having, and why that can make conflict worse. John and Scott discuss Chris Voss’ idea of “you’re right” versus “that’s right”, why winning the argument can still mean losing the outcome, and how leaders can use clearer communication to protect relationships while still dealing with the actual issue. They also cover how to define the scope of a conflict, why “I statements” matter, how to avoid using behavioural skills in a manipulative way, and why genuine honesty and long term alignment matter more than short term tactics. This is a practical conversation about leadership, conflict resolution, workplace communication, difficult conversations and how to get better outcomes with people. Guest: Scott Taylor CPP Founder and CEO, Praesidium Risk & Resilience https://praesidiumgroup.com.au/scott-... Website: https://praesidiumgroup.com.au/ The LENS Program: https://academy.praesidiumgroup.com.au/ LinkedIn:   / scotttaylorcpp   Instagram:   / itsscotttaylorofficial   Need an accountant or just want to chat about your business? GET A FREE CONSULTATION FOR ALL ABN HOLDERS 👉 https://forms.zohopublic.com/john205/... CHAPTERS 0:00 Managing conflict in business and life 0:31 Behaviour, body language and difficult conversations 1:02 Practical, emotional and social conversations 2:01 “You’re right” versus “that’s right” 3:08 When logic and emotion clash 4:20 Defining the scope of conflict 5:26 Why “meet people where they are” is not enough 6:06 Winning the argument but losing the outcome 6:33 Conflict outside the workplace 7:06 Why fixing the problem too early backfires 7:52 Strategic intent, honesty and influence 9:06 Why manipulation does not work long term 9:41 The behavioural lens and saving time 10:25 Leading different personality types 10:57 What makes conflict resolution possible 12:20 Using I statements in difficult conversations 12:51 Getting the scope right The Account Rant is a show where accountants vent on different business, tax, money and leadership topics. It is an honest and informal conversation intended for discussion and entertainment only. Views expressed are personal opinions and should not be taken as professional advice. Stop guessing with your taxes. Whether you are a sole trader or a company, let’s get your strategy sorted before the ATO sends that scary letter. OUR SERVICES 👉 https://latitudeaccountants.com.au/ac... For business enquiries [email protected] Follow Latitude Accountants TikTok   / latitudeaccountants   Instagram   / latitudeaccountants   Website https://latitudeaccountants.com.au/ Disclaimer: This video is for general information and educational purposes only and does not constitute accounting, tax, legal, financial, workplace, HR or psychological advice. Please seek professional advice for your own circumstances.