The Emergence of Intelligence (And Why You’re Losing Your Edge) - Errol Rasit, Gartner

Errol Rasit is a Managing Vice President of Emerging Technologies Research at Gartner, where he advises global organisations on how technologies like artificial intelligence, cloud, and data infrastructure are reshaping business, decision-making, and human behaviour. With nearly two decades inside Gartner and leadership roles across research, product, and innovation, Errol brings a rare combination of deep technical insight and real-world enterprise perspective. In this BASELINE conversation, we explore the emergence of intelligence through AI and what it actually means beyond the hype. From hyper-personalisation and AI-generated communication to the breakdown of trust, accountability, and human effort, this discussion goes deep into how behaviour is already changing at scale. We cover the rise of generative AI, the ChatGPT effect, and how organisations are restructuring around agentic systems. Errol shares why ease of use is driving mass adoption, how accuracy drift creates long-term risk, and why ongoing human oversight still matters. We also explore decentralised data ownership, privacy trade-offs, and the growing role of AI in healthcare, retail, and everyday decision-making. If intelligence is emerging everywhere, what happens to human agency, trust, and control? BASELINE: How Innovation Really Happens BASELINE uncovers how AI and technology are transforming business, creativity, and society. EPISODE LINKS: EPISODE CHAPTERS: 00:00 Introduction 00:01 Why Blockchain Didn’t Emerge in Enterprise 00:05 Copyright, Consent and AI Training Data 00:10 AI, Surveillance and Cultural Differences in Trust 00:16 AI in Retail, Healthcare and Real-World Behaviour 00:19 The Complexity of AI Ethics and Oversight 00:21 The ChatGPT Moment and AI Emergence 00:24 The Acceleration of Technology and Jevons Paradox 00:27 Post-COVID Behaviour Change and Digital Consumption 00:34 The Race for AI Leadership and Enterprise Adoption 00:38 Agentic AI and the New System Architecture 00:44 Smart Homes, Healthcare and Ambient Intelligence 00:47 Generational Change, Risk and Optimism CONTACT IAN: Web: https://www.baselinepodcast.com/ Email: [email protected] Linkedin:   / baseline-podcast   PODCAST LINKS: RSS: https://anchor.fm/s/f96ed0d0/podcast/rss Spotify: https://open.spotify.com/show/1aeti3P... YouTube:    / @baselineai   Apple: https://podcasts.apple.com/podcast/id... Audible: https://a.co/d/8LU5ChT Amazon Music: https://music.amazon.com/podcasts/cb6... Podcast Playlist:    • BASELINE - The unstoppable rise of AI   SOCIAL LINKS: X: https://x.com/BaselineAI TikTok:   / baselineai   LinkedIn:   / baseline-podcast   Reddit:   / baselinepodcast   Instagram:   / baselineaipodcast   #AI #Technology #FutureOfWork #Innovation #HumanConnection #BASELINE #Podcast #Entrepreneurship #Networking #Influence #Artificialintelligence