Sitting Down with an Office Manager - Uncovering Dental Practice Pearls

In this episode of the Shared Practices Podcast, Caitlin Embree interviews Max Dempsey, the rockstar office manager for Dr. Jaspreet Parmar’s two growing practices. Max provides a rare, behind-the-scenes look at dental practice management from the perspective of an elite team member navigating an ownership transition. With 29 years of experience, she shares how she evolved from a lead dental assistant into a multi-practice manager by mastering front-office billing, insurance communication, and team leadership through targeted coaching. For any dentist evaluating dental practice acquisitions, this episode highlights how crucial it is to establish a unified culture from day one. Here is your masterclass in team-driven dental practice management: Establish Core Values Early: Do not let your team wallow in uncertainty during a transition. Dr. Parmar took his team out on day one to collaboratively define the clinic's core values, instantly proving his commitment to structured leadership. Master Fee-for-Service Verbiage: Running an out-of-network practice requires flawless communication. Train your team to respond to insurance questions by offering to verify benefits and calculate estimated copays, ensuring a "wow factor" patient experience. Delegate and Trust: True dental practice management scaling requires the owner to step out of the daily administrative weeds. Dr. Parmar built trust with Max to the point where she now handles major HR issues independently, allowing him to focus strictly on clinical production. Hire for Personality: Never make desperate hires. Prioritize candidates who fit your culture and exhibit a strong desire to learn, as technical skills can always be taught through effective dental practice management systems. Ready to take the next step in your dental practice journey? Visit https://sharedpractices.com to learn more about our Buyer Representation and Coaching services, designed to help dentists buy, grow, and optimize profitable practices. You can also use our Free Look to evaluate dental practice opportunities with real data before making a decision. For daily Dental Moneyball insights, strategy tips, and updates, follow us across our social channels.