Atlassian Live Learning: Understanding Customer Experience in Jira Service Management | April 2024

This 60-minute beginner course is designed for anyone brand new to Jira Service Management. In this session, we're going to take a fun little trip through our customer portal! We'll begin at the help center, navigate our way through the customer portal, and even create a ticket together. Then, we'll explore all the cool options available to ensure we resolve the ticket successfully. Along the way, we'll put ourselves in the customer's shoes and chat about some awesome tips to make their journey super smooth and enjoyable. If you want to read about advanced use cases, check ebook created by Appsvio: https://bit.ly/48Bdvxb I encourage you to save your spot for next Live Learning events: https://ace.atlassian.com/live-learning/