Defensa del consumidor: el derecho a la reparación gratuita.

What rights does a consumer have who receives a defective product or service? In particular, are they entitled to free repair? I'll give you a broad overview of the scope of the legal guarantee. Topics I cover in particular: Differences between guarantees for non-consumable goods and services under Law 24240 The fundamental right to free repair according to Article 11 of the Consumer Protection Law The scope of the concept of commercialization as a limit to the scope of application of the guarantee Are products delivered free of charge covered by the law? I analyze the case of a consumer who buys a high-end cell phone and receives a free pair of headphones as part of a kit. When the headphones malfunction, the company tries to deny coverage, claiming they are a free gift. Is the consumer protected, or is the company right? You can find more information about contracts on my website: https://sanchezherrero.com.ar/inicioa/ You can also follow me on social media:   / sanchez.herrero     / andres.sanchez.herrero   https://open.spotify.com/show/16mS6hv... If you have any further questions, please leave them in the comments. Find more videos on my channel and subscribe to stay updated. If you'd like to delve deeper into this topic, you can find my Contract Law Manual here: https://sanchezherrero.com.ar/manual-... Or my book "Warranty of Eviction, Latent Defects, and Consumer Protection" here: https://sanchezherrero.com.ar/saneami... 00:00 Case Presentation 01:33 Consumer Guarantees in General 02:47 Guarantees in the Sale of Non-Consumable Movable Goods 03:50 Introduction: The Right to Free Repair 05:00 Scope of Application: The Sale of Non-Consumable Movable Goods 09:25 Case Resolution