Smart Purchasing in Ophthalmology2

We talk with Dr. Cynthia Matosian about the leadership moves that keep eye care practices sustainable when costs rise and reimbursements fall. We dig into building patient-first culture, learning the business skills most clinicians never get taught, and using smarter purchasing to protect margin and reinvest in the team. • planning a thoughtful transition from clinical work to a second career chapter • building a patient-centric culture through weekly mission-driven staff training • closing the business knowledge gap with admin-side education and mentorship • mastering revenue cycle management and reviewing financials consistently • rolling out automation and software one platform at a time • investing in staff tools and professional development to boost retention • defining the practice administrator as the connector between physicians and staff • creating safe space for staff to surface bottlenecks and pain points • making purchasing decisions based on measurable outcomes and shared results • using a group purchasing organization to lower costs on common supplies and services If you enjoyed this episode, please subscribe to the show on your podcast app and share it with someone who would value the content. I also invite you to subscribe to my HR newsletter for Eye Care Leaders. You can find information about that at www.seasoned-advice.com.