Jira Service Management (JSM) vs. Customer Service Management (CSM) | What's the Difference?

Atlassian recently released a product called "Customer Service Management" (CSM) that is strikingly similar to Jira Service Management (JSM). Here, we'll dig into the difference between them, including things like: Which audience, or group of people, each one focuses on Some of the major features offered by both What each one looks like and more Looking for more? 📚 Check out my blog here - https://hean.tech/blog 🏫 My online learning here - https://hean.tech/courses 🔗 Follow me on LinkedIn -   / robert-hean   💬 Join us on Discord for live chat! - https://mee6.xyz/i/KcjpjRJU3b Or WhatsApp - https://chat.whatsapp.com/LkZjW8wcNE9... Chapters---- 0:00 - Opening 0:55 - What are the big differences between CSM and JSM? 2:08 - Hands on with Jira Service Management 3:34 - Hands on with Customer Service Management 6:02 - "Internal" vs "External" requests 6:28 - Service Collection (JSM, CSM, Rovo and Assets) 7:09 - Wrap Up #atlassianchampions #jsm #csm #servicecollection #atlassian