Ep. 5 — Clint Bullock: Leading OUC – The Reliable One

Clint Bullock, General Manager & CEO of the Orlando Utilities Commission (OUC), traces his journey from intern to chief executive, and shares what's behind OUC's standing as The Reliable One with just 32.8 minutes of average outage time per customer per year. He reflects on how the definition of "reliable" has evolved: sustained outages that were once tolerated are now unacceptable, and even momentary disruptions draw scrutiny. To meet rising expectations, OUC is investing in underground distribution pilot projects and launching PeakSHIFT, a comprehensive pricing initiative that transitions solar programs from net metering to net billing, introduces a demand component to reduce strain on the grid, and implements time-of-day pricing.  Clint also discusses his leadership philosophy, staying connected with employees and customers and encouraging a culture where innovation is part of how the utility moves forward. He closes with reflections on his role as FMEA president and why mutual aid and collaboration remain essential pillars of Florida's public power community. This episode is sponsored by Burns & McDonnell.