E162 – Jack Belton: Smart Workplace Manager – ProAV

Another great episode of the Wear Many Hats podcast. This time, we sit down with Jack Belton, Smart Workplace Manager at ProAV, to explore the complex and rapidly evolving world of smart workplace technology. Jack shares his journey from starting out in sales to now building a new smart workplace function within ProAV, effectively creating a business within a business. He reflects on how curiosity, adaptability, and a willingness to take on new challenges have shaped his career. We dive into the real challenges behind smart workplaces, from unclear ownership across departments to the difficulty of integrating systems across IT, facilities, HR, and estates. Jack also breaks down where the industry is heading, including the growing role of AI, data integration, and why the future of work depends on making systems truly work together. A sharp and insightful conversation for workplace professionals, FM leaders, and anyone interested in the future of smart, connected workplaces.