Innovation & Automation in Hotel Retail Markets | Meet in the Lobby

How is AI transforming the guest experience—and the bottom line—in hotels around the world? In this episode, hosts Melissa McCormack and Dorien Murphy sit down with Rick Cusick, Chief Revenue Officer at Swyft, to explore how smart vending and AI-powered retail are revolutionizing hospitality. Whether you're managing a boutique property or overseeing a global brand, this conversation dives into the tech trends that are reshaping hotel operations from the inside out. If you're ready to future-proof your property and elevate guest satisfaction, this episode is your blueprint for smarter hospitality. Timestamps: 00:00 Welcome and Introduction 01:52 Rick Cusick's Background 03:28 How does Swyft's Better+ Solution Work? 06:04 Advantages of Automated Retail for Hotels 09:10 An Improved Vending Experience 11:19 Products for International Travelers 12:40 How to Get in Touch with Swyft To learn more about Avendra International, visit: https://www.avendra.com/en/us/ Connect with us on LinkedIn:   / avendra-llc   Learn more about Swyft by visiting: https://www.swyft.com/ Spotify: https://open.spotify.com/show/5foDUau... Apple Podcasts: https://podcasts.apple.com/us/podcast...