From Supply Chain to Customer Obsession at Amazon: Ekim Dinc, Head of Customer Engagement at Amazon

In this premiere episode, Andy sits down with Ekim Dinc, Head of Customer Engagement at Amazon. With a background in logistics, Ekim shares how systems thinking shaped his unconventional path into marketing — and what it takes to drive engagement at Amazon scale. We explore how AI is transforming growth, the end of siloed teams, and why "human-induced latency" is the biggest blocker to innovation today. Resources recommended by Ekim: "Attention Is All You Need" – Google Research Paper → https://arxiv.org/pdf/1706.03762 Meditations by Marcus Aurelius → https://classics.mit.edu/Antoninus/me... All Things Distributed (Blog by Werner Vogels, CTO of Amazon) → https://www.allthingsdistributed.com/ LinkedIn posts from Yann LeCun (Meta AI Chief Scientist) →   / yann-lecun   Counterintuitive by Matt Wood (former Amazon VP of AI) →   / counterintuitive-7196950905747877888