Top Desktop Support and Help Desk Interview Questions and Answers Complete Package

Desktop Support Learning Book from Amazon: http://amzn.to/2hoUcC6 (affiliate link) Welcome to complete package of Top Interview Questions and Answers related to Desktop Support and Help Desk job positions. The purpose of this video is to combine two major factors required to be successful in acquiring of IT Jobs specifically related to this field; thus merging of two separate videos. 0:00 Introduction 4:32 WI5 What is a Default Gateway? eway? 5:10 WI#6 What is Active Directory? tory? 5:44 7 What is a Domain? ain? 6:27 You receive a trouble ticket that states: My 6:57 What are some commonly used LAN Cables?N 8:17 11 What is DHCP? CP? 9:34 13 What is VPN?PN? 10:44 15 What is a Group Policy? olicy? 11:22 16 What is a PST file? file? 12:15 What is a difference between a switch and a Hub? 13:35 20 Why should we hire you? you? 14:22 1. What makes a good Help Desk employee? 14:50 How would you deal with an issue that you can't resolve or understand? 15:17 If you come across a frustrated customer, how would you deal with this situation? 15:46 Have you ever had a conflict with someone, and if so how did you resolved it? 16:20 How would you rate yourself from 1-5, based on the ability to resolve issues? 17:03 How do you stay up to date with IT knowledge? 17:34 Why do you wish to work with Help Desk? 17:58 How do you stay organized? 18:44 Do you think it's important to be a team player? 19:17 Which ticketing system are you familiar with?