016-Closer Look: The Caring Workplace Program

Every organization has a culture. The real question is whether it's happening by design or by default. Culture is something organizations can build, but the question for many leaders is: how? In this episode of Beyond the Class, Misty Janks, Organizational Psychologist and CEO, breaks down the Chapman Foundation's Caring Workplace program (https://chapmancommunities.org/caring...) —what it is, why it exists, and how it helps organizations intentionally build culture that supports both people and performance. Throughout the conversation, Misty walks through the core philosophy behind the program: that culture is not defined by mission statements or values alone, but by the daily experiences leaders create for their people. She explains how the Caring Workplace program was designed to move organizations beyond developing individual leaders and instead toward building a shared, human-centered culture. This episode then breaks down how the Caring Workplace program's three-part approach is implemented and explains that the foundation is expanding its reach across industries such as healthcare, government, educational institutions, and nonprofits. And lastly, Misty discusses a case study of the Caring Workplace partnership with Capital Credit Union in Wisconsin, demonstrating the program's growth and impact on their culture metrics. LEARN MORE Caring Workplace webpage – https://chapmancommunities.org/caring... Caring Workplace PDF – https://chapmancommunities.org/wp-con... Foundational Classes - https://chapmancommunities.org/learn-... CONTACT US ABOUT THE CARING WORKPLACE PROGRAM Caring Workplace contact form – https://reg.learningstream.com/s_reg/... CHAPTER MARKERS 1 - 00:00 – Culture as Strategy: Care, performance, and why it matters 2 - 02:12 – Human-Centered Culture: Definition, impact, and why it matters 3 - 05:13 – Culture and Performance: Data, risk, and real-world impact 4 - 11:12 – Empowering People: Building skills and shared language 5 - 12:48 – Equipping Leaders: Aligning teams to intentionally shape culture 6 - 15:06 – Measuring What Matters: Tracking progress and building a roadmap 7 - 19:56 – Culture Strategies: The infrastructure that makes culture real 8 - 24:44 – Case Study: Capital Credit Union in action + measurable results 9 - 30:55 – Final Reflection: Culture as a daily leadership choice KEY TAKEAWAYS • Culture is not separate from performance—it is the environment where performance happens. • Strong cultures are built through consistent leadership behaviors, not intention alone. • Human-centered cultures balance care for people with accountability and results. • Culture identity defines the destination—culture strategies provide the road system. • When people thrive, organizations perform—and the impact extends beyond the workplace.