I Called AXA About My Broken Arm in Thailand—Their Response Was Shocking

The episode centres on a recorded phone call with AXA Travel Insurance — a raw, unedited account of navigating a claim for an arm injury sustained in Thailand. The call covers medical reports, fit-to-fly coordination, the failure to arrange adequate wheelchair and scooter assistance for the journey home, and the six-hour time difference that made urgent communication nearly impossible. Andy eventually receives £150 in compensation. An unflinching look at the hidden side of accessible travel — what happens when the insurance safety net fails, and the real cost of managing a medical emergency abroad when coordination breaks down between the insurer, the hospital, and the airline. Support my Thailand travel content: Patreon: https://shr.pn/F2rI Website: https://www.andywrighttravel.co.uk Facebook: https://shr.pn/9qzf © Andy Wright — All Rights Reserved