AI in Healthcare Revenue Cycle: How Automation Improves Billing & Patient Experience | INOvators

AI is transforming healthcare revenue cycle management, but for many organizations, the technology landscape can feel like “alphabet soup.” Between AI, NLP, OCR, and automation, it’s not always clear where these tools create the most impact. In this episode of Inovalon INOvators, Erica Gregory, SVP of Revenue Cycle Management at Netsmart, explains how digital assistants and intelligent automation are reshaping medical billing workflows. From simplifying eligibility checks to accelerating claims collections, AI is helping revenue cycle teams reduce administrative burden and focus on higher-value work. The result is a more efficient revenue cycle, improved staff engagement, and a better financial experience for patients navigating healthcare costs. Watch this episode to learn how healthcare organizations are applying AI across billing workflows to improve operational efficiency, increase revenue capture, and create a more patient-centered financial journey. For more insights from industry leaders, check out Inovalon INOvators: https://ow.ly/JJCw50TJNKm Topics Covered AI in healthcare revenue cycle management How automation improves medical billing workflows Digital assistants for eligibility verification AI for claims management and collections Reducing administrative burden for billing teams Improving the patient financial experience About INOvators INOvators is a podcast series featuring healthcare leaders and technology experts discussing how data, analytics, and intelligent workflows are transforming healthcare operations, patient care, and financial performance. --- Connect with us on social media Linkedin:   / inovalon   Facebook:   / inovalon   X:   / inovaloninc   Instagram:   / inovaloninc   Bsky: https://bsky.app/profile/inovalon.bsk... --- Inovalon Healthcare Empowered™ https://www.inovalon.com #Inovalon #aiinhealthcare #revenuecyclemanagement #rcm #medicalbillingandcoding #patientexperience