365 Explained - 003 - Teams Voice Apps

In this episode, Ben and Zach dive into the world of Microsoft Teams Voice Apps: the unsung heroes behind call routing, Auto Attendants, and Call Queues. Whether you're new to Teams Phone or knee-deep in deployment, this episode breaks down: What Voice Apps are and where they fit in the Teams Phone ecosystem How Auto Attendants and Call Queues work (and when to use each) The role of Resource Accounts and how licensing works (spoiler: it’s not as scary as it sounds) Real-world examples like IT support lines, sales queues, and holiday routing Tips for managing greetings, voice menus, and directory search What’s possible with Teams Premium (and what’s not) Expect practical guidance, a few laughs, and plenty of “oh, that’s why!” moments. 🎧 Tune in to learn how to build smarter call flows and make Teams Phone work harder for your users.