9-1-1: How It Works. When to Call.

This is your opportunity to learn about the 9-1-1 system, how to use 9-1-1 effectively, and how to be best prepared to help 9-1-1 help you when you need it most. Paul Logan is a 28-year veteran of the Dane County Public Safety Communications Department and has done practically every job in the department. He is currently the Training and Standards Manager for the department. 0:00 Start 1:22 Background 7:05 Call statistics 10:20 Why it is possible to get a busy signal on 9-1-1. 11:35 Let it ring. Stay on the line. Don't hang up! 14:10 Medical priority dispatch protocol. 24:52 How are you able to help people deliver babies over the phone? 28:43 How important is location information? 33:55 Vicarious trauma care and peer support. 35:00 Covid-19 has changed the way 9-1-1 operates. 40:25 How can the system avoid unfairly targeting innocent people? 43:30 Computer-aided dispatch (CAD) and information collection. 48:17 Does the 9-1-1 department offers tours of the facilities? 49:05 What type of background is needed to be a 9-1-1 communicator? 52:09 Are paramedics trained how to enter a locked building? 53:30 Final remarks.